Cancellation Policy

Returns:
  • Eligibility for Return:
    • Non-Refundable if Opened: The product is non-returnable and non-refundable once the seal has been broken or if the product has been used.
    • Unopened Bottles: Unopened bottles may be returned for a full refund provided the return is initiated within 30 days from the date of purchase. Proof of purchase is required.
  • How to Return Unopened Bottles:
    • To initiate a return of an unopened product, please contact us at our office for a return authorization.
    • The bottle must be returned in its original, unopened condition and packaging.
    • Purchaser is responsible for all shipping costs associated with returning the product.
  • Refund Process for Unopened Bottles:
    • Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item.
    • If the product meets the return criteria, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
  • Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us.
Cancellations:
  • Before Shipment:
    • You may cancel your order before it has been shipped. Please contact us immediately if you need to cancel an order.
  • After Shipment:
    • Once the product has been shipped, cancellation is subject to the return policy for unopened bottles.
Additional Notes:
  • Sale Items:
    • Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
  • Shipping Costs:
    • For any return, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For any questions or concerns regarding this policy, please contact us directly at our office or through the contact details provided on our website.
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